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Leadership

Key Staff

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The Arc San Francisco is governed by a volunteer Board of Directors and led by key staff and members of our Client Advisory Committee. We also value the input and experience of our family members and participant circles of support.

Key Staff

  • Kristen came to The Arc from Oak Hill School in 2011, where she was Director of Development and assumed the Executive Director role at The Arc on January 16, 2021.

    Kristen had previously been the Senior Director of Business Development & Workforce Inclusion, overseeing all of The Arc San Francisco’s Employment Services, including immersion internship programs through Project SEARCH and The Arc's employment placement and coaching specialists. Kristen drove The Arc's Universal Learning for the Workplace initiative, which builds and focuses on the skills and assets of participants in both job search and job retention. Kristen holds a B.A. in International Relations from the University of Miami and a Masters of Public Health from the University of San Francisco. Kristen is a past Circle Co-Chair of the Full Circle Fund, a community that leverages resources and accelerates nonprofits to build a better Bay Area.

    “My team and our partners are committed to driving diversity and inclusion forward in the Bay Area, and it all starts in our classrooms, our workplaces, and our community."

  • Jennifer holds a Master of Social Work with a concentration in health and a Master of Public Health focused on community health education from UC Berkeley. Jennifer has twenty years of experience with people with developmental disabilities, including job support, supported living, and community building in Chicago. In England, she worked as a case manager for adults with developmental disabilities in Surrey County. Jennifer was a supervisor/advocate for Victim/Witness Division of Domestic Violence Court in Chicago and a social worker in the Center for Child Protection at Children’s Hospital in Oakland. Jennifer has been with The Arc for twelve years. With four associate directors' support, she directs Arc programming: Health and Wellness, Seniors, Life Skills, Residential Services, and Comprehensive Community Services.

  • Nina Asay is The Arc San Francisco’s Senior Director of Administration and Operations, overseeing HR, Facilities and Technology. She has been with The Arc since 2007 and has served within the each of the agency’s departments. Previous to her current role, Nina served as Director of Intake, Assessment & Individual Service Plans. She is currently responsible for facilitating the development and implementation of The Arc SF's Strategic Plan, leading the agency’s innovations that help create an efficient, transformative and empowered agency, as well as driving company culture into a collaborative, person centered, value driven organization. Nina notes, "My grandparents ran several group homes in the Bay Area and were pioneers in the way this population is served. They were my role models and ingrained in me the importance of this work and ultimately inspired me to switch careers in order to serve the developmentally disabled population. As our participants grow and achieve so do we!"

  • Esther Landau joined The Arc San Francisco on June 1st to lead the next phase of growth in our advancement efforts. Esther comes to The Arc San Francisco from the Pomeroy Recreation & Rehabilitation Center, where she was the Director of Development & Communications for seven years. She has extensive experience in communications, fundraising and community relations, and the disability population.

  • Before The Arc, Noriko served eight years as a Controller/Assistant General Manager for Restaurant Associates at the San Francisco War Memorial Arts Center and Copia in Napa. She has also served as Manager of Finance and Human Resources for Prestige International, a global financial assistance call center. Her extensive travel and hospitality operations experience includes over 15 years as a Senior Sales Manager and conference management for Sheraton Hotels in New York and San Francisco. A runner and community and arts volunteer, Noriko has run the Boston Marathon and dedicated her time and talents to the Special Olympics, the SF Opera, Ballet and Symphony, and Grace Cathedral. She has a degree from Tokyo Kogakuin College of Aviation, Keio University, and hotel and hospitality management from NYU. Noriko believes service on behalf of others is not only a mandate but a gift, and she is honored to participate in The Arc San Francisco’s mission.

  • Ulises Zatarain has a Master of Arts from Northeastern Illinois University and graduated with a Bachelor of Fine Arts from Virginia Commonwealth University. He is passionate about social equity and views education as the great equalizer to create a more just and equitable society. He has 15 years of experience in Community Development and Institutional Advancement and has implemented much economic development and educational, cultural, and social programs for various non-profit organizations and institutions throughout his career.

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